SMS Settings

General Feature Information

#Feature Name:

SMS Settings

#Feature Overview:

The SMS Settings feature in OTO allows businesses to send personalized and branded SMS messages for various purposes such as order confirmations, tracking, feedback, and more. This feature integrates with your SMS provider and links to Customizable Pages, creating a cohesive customer communication experience. By setting up SMS types and their corresponding customizable pages, businesses can enhance communication and provide actionable links to customers.

How to Use the Feature

#Step-by-Step Instructions

#Prerequisites:

1. Add an SMS Provider:
   Ensure you have connected an SMS provider SMS-SMS Providers page
   

   

2. Create Customizable Pages:
   Configure pages for each SMS type in the Customizable Pages section to reflect your branding.

Steps to Configure SMS Settings:

1. Access SMS Settings:

   • Navigate to Settings > SMS in the sidebar.

2. Select the brand:
   You can configure SMS settings on a per-brand basis.
   
   

   

   
   

3. Complete the Fields:

   • SMS Providers:
     Choose the SMS provider from your connected options.

   • Status:
     Toggle to activate or deactivate the SMS setting.

   • Message Type:
     such as Shipment Tracking, Customer Feedback, or Delivery Updates) on or off for each brand independently.
     
     
     

Available SMS Types and Their Functions

1. Order Confirmation:
   Notifies customers when their orders are COD to confirm them and provides a link to view order details.

2. Tracking:
   Sends tracking information to customers for their deliveries.

3. Feedback:
   Requests feedback from customers after a delivery to improve service.

4. Undelivered Attempt:
   Alerts customers of failed delivery attempts and provides options to reschedule.

5. Return Request:
   Sends the customer a return link to fill in the orders info they need to return for approval or rejection.

6. Return Request Approval:
   Sends an update when a return request is approved.

7. Return Request Rejection:
   Notifies customers if their return request is rejected, providing necessary details.

8. Address Verification:
   Requests customers to confirm their address before dispatching their order.

9. Delivery Slot:
   Allows customers to select their preferred delivery time slot.

10. Reschedule SMS:
    Provides a link for customers to choose a new delivery slot.

11. Manual SMS:
    Sends one-time or custom SMS messages to customers for specific needs.

12. Delivery OTP:
    Sends a one-time password for secure delivery confirmation.

13. Click & Collect:
    Notifies customers when their orders are ready for collection from a specific location.