OTO
Plans & Pricing Guide
Choose the Right Plan for Your Business
Last Updated: May 2026
Overview
OTO offers five subscription plans designed to fit businesses at every stage - from startups shipping their first orders to large enterprises managing complex logistics operations. Each plan includes a set of core shipping features, with higher tiers unlocking advanced modules for order management, automation, customer notifications, and more.
This guide walks you through each plan's pricing, including features, available modules, and optional add-ons so you can choose the best fit for your business needs.
You can view and manage your plan anytime from OTO Modules in your dashboard sidebar, or visit the Plans page on the OTO website.
Billing Options
OTO offers two billing cycles:
Monthly billing - Pay month-to-month with no long-term commitment.
Yearly billing - Save 25% by committing to an annual plan.
You can switch between billing cycles at any time from the OTO Modules page in your dashboard.
Plans at a Glance
Feature | Free | Starter | Scale | Pro | Enterprise |
Monthly Price | 0 SAR | 59 SAR | 279 SAR | 1,599 SAR | Custom |
Monthly Shipments (Own Contracts) | - | 50 | 250 | 1,000 | Custom |
Extra Cost per Shipment | - | 1.80 SAR | 1.70 SAR | 2.40 SAR | Custom |
Ship with OTO Rates | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
Shipping Contracts (Own) | - | 3 | 7 | 20 | Unlimited |
Sales Channel Connections | 1 | 3 | 5 | Unlimited | Unlimited |
Users | 1 | 3 | 10 | 50 | Unlimited |
COD Settlement | Every 14 days | Every 14 days | Every 7 days | Every 7 days | Custom |
Note: All plans include unlimited shipping when using OTO's discounted rates. The 'Monthly Shipments' limit applies only when shipping through your own courier contracts.
Shipment Volume Tiers - Flexible Pricing
Each paid plan lets you choose a shipment volume tier that adjusts both your monthly price and your extra cost per shipment. Selecting a higher tier gives you more included shipments and a lower per-shipment overage rate, so you can match your plan to your actual shipping volume.
You can change your shipment tier at any time from the OTO Modules page in your dashboard by using the dropdown under each plan.
Starter Plan Shipment Tiers
Monthly Shipments | Monthly Price (SAR) | Extra Cost/Shipment (SAR) |
50 (default) | 59.00 | 1.80 |
100 | 99.00 | 1.50 |
250 | 139.00 | 0.90 |
500 | 199.00 | 0.60 |
750 | 259.00 | 0.60 |
1,000 | 299.00 | 0.50 |
Scale Plan Shipment Tiers
Monthly Shipments | Monthly Price (SAR) | Extra Cost/Shipment (SAR) |
250 (default) | 279.00 | 1.70 |
500 | 349.00 | 1.10 |
750 | 449.00 | 0.90 |
1,000 | 499.00 | 0.80 |
1,500 | 669.00 | 0.70 |
2,000 | 799.00 | 0.60 |
3,000 | 1,059.00 | 0.60 |
5,000 | 1,499.00 | 0.50 |
Pro Plan Shipment Tiers
Monthly Shipments | Monthly Price (SAR) | Extra Cost/Shipment (SAR) |
1,000 (default) | 1,599.00 | 2.40 |
1,500 | 1,699.00 | 1.70 |
2,000 | 1,799.00 | 1.40 |
3,000 | 1,899.00 | 1.00 |
5,000 | 1,999.00 | 0.60 |
6,500 | 2,299.00 | 0.60 |
8,000 | 2,599.00 | 0.50 |
10,000 | 2,999.00 | 0.50 |
Tip: The prices shown above are for monthly billing. If you choose yearly billing, you'll save 25% on the listed price. The extra cost per shipment remains the same regardless of billing cycle.
Plan Details
Free Plan - 0 SAR/month
Best for: Individuals or businesses just getting started who want to explore OTO's core features at no cost.
What's included:
Ship with OTO's discounted rates (unlimited)
1 user, 1 sales channel connection
Shipping Marketplace access
COD settlement every 14 days
Shipping Rate Calculator
Domestic and international shipments
Bulk AWB printing and proforma invoices
Real-time tracking
E-commerce order synchronization and automated order sync
Manual order creation and bulk order import
Ship from warehouse
Return labels with OTO rates
Automated tracking notifications
Multi-language support
Knowledge base, email support, and live chat support
Shipping with your own courier contracts is not available on the Free plan
Starter Plan - 59 SAR/month
Best for: Small businesses starting out that need more capacity and basic automation tools.
Everything in Free, plus:
50 monthly shipments with your own contracts (expandable)
3 users, 3 sales channel connections, 3 shipping contracts
Up to 5 shipping automation rules
Automated address correction
Catalog import from website and bulk product upload
Omnichannel sync
Branded tracking page
Custom email template editor
Auto post-delivery feedback
Notification delivery reports & logs
Marketplace integrations (Trendyol only)
Scale Plan - 279 SAR/month (Most Popular)
Best for: Growing businesses that need advanced shipping management, returns, and customer engagement tools.
Everything in Starter, plus:
250 monthly shipments with your own contracts (expandable)
10 users, 5 sales channel connections, 7 shipping contracts
COD settlement upgraded to every 7 days
Up to 10 shipping automation rules
Basic SLA tracking
Order splitting and multi-store & brand support
Full marketplace integrations
Custom email domain configuration
WhatsApp Business messaging
CS tracking dashboard and branded customer experience pages
Automated failed delivery alerts
Ads & promotion management
Returns portal with approval workflows, flexible return methods, and automated refunds
Returns analytics & detailed reporting
Included modules: SLA Management, Customer Notifications (Email & WhatsApp), Customer Service.
Pro Plan - 1,599 SAR/month
Best for: High-volume operations that need advanced order management, automation, and fulfillment intelligence.
Everything in Scale, plus:
1,000 monthly shipments with your own contracts (expandable)
50 users, unlimited sales channel connections, 20 shipping contracts
Unlimited shipping automation rules
Advanced SLA management and invoice checker
Smart order routing, ship from store, click & collect
Auto-order holds, order prioritization, customer blacklisting
Smart coordinate finder and advanced area management
Automated return rules and return to store
Branded address verification and order rescheduling pages
Automated order confirmation and manual SMS messaging
WhatsApp support channel
Included modules: Branch Management, Click and Collect, Order Management, Shipping Accounting, Customizable Roles.
Custom Integrations (One-time Fee): ERP integrations, status-based event triggers, multi-action event execution, POS system integration, external WMS integration, and more.
Enterprise Plan - Custom Pricing
Best for: Large-scale businesses and enterprises that need unlimited capacity, dedicated support, and custom solutions.
Everything in Pro, plus:
Custom monthly shipment volume
Unlimited users, unlimited shipping contracts
Custom COD settlement terms
Custom Channels (API)
Technical Account Manager (TAM)
Slack Connect channel
Extended support hours & SLAs
All custom integrations included (no one-time fee)
Included module: Product Information Management.
To get started with an Enterprise plan, click Book a Call in your dashboard or contact OTO's sales team.
OTO Modules
Beyond the features included in each plan, OTO organizes capabilities into modules that you can activate or deactivate from the OTO Modules tab in your dashboard. This lets you customize your OTO experience by turning on only the tools you need.
Plan | Module | Category | Description |
Free | OTO Discounted Rates | Shipping Management | Access 15+ courier contracts with lower shipping prices. |
Free | Sales Channel | Order Management | Connect your online store and automate order management. |
Free | Warehouses & Pick-up Locations | Warehouse & Inventory | Add unlimited pickup locations and manage warehouses. |
Free | ALSOUQ | Shipping Management | Order packaging faster, cheaper, and all in one place. |
Starter | Shipping Automation (Advanced) | Shipping Management | Control carrier selection based on distance, time, price, and more. |
Scale | SLA Management | Shipping Management | Track and manage service-level agreements. |
Scale | Customer Notifications | Customer Notifications | Automated notifications via email and WhatsApp. |
Scale | Customer Service | Customer Notifications | Manage customer service interactions and support. |
Pro | Branch Management | Order Management | Turn branches into pickup and drop-off points. |
Pro | Click and Collect | Order Management | Let customers pick up from stores or hubs. |
Pro | Order Management | Order Management | Unify orders and optimize fulfillment. |
Pro | Shipping Accounting | Shipping Management | Track and reconcile shipping invoices. |
Pro | Customizable Roles | Access Control | Custom roles for unlimited users. |
Enterprise | Product Information Mgmt | Warehouse & Inventory | Customizable product attributes and fields. |
Add-Ons
OTO offers optional add-ons that extend your platform's capabilities. Add-ons are available in two tiers - Basic and Plus - and can be activated from the Add-ons tab in the OTO Modules page.
OTO FLEX
Advanced delivery tracking and fleet management capabilities.
Feature | Basic (from Starter) | Plus (from Scale) |
Price | Free | Contact Us |
Multi-Location Inventory Tracking | ✓ | ✓ |
Bin-Level Inventory Tracking | ✓ | ✗ |
OTO-Flex Tracking | ✗ | ✓ |
OTO-Flex Driver Tracking | ✗ | ✗ |
OTO-Flex Map Tracking | ✓ | ✓ |
OTO-Flex Plus Tracking | ✗ | ✓ |
OTO PACK
OTO PACK is a warehouse management add-on that brings advanced inventory control, picking workflows, and fulfillment operations to your OTO dashboard.
Feature | Basic (from Starter) | Plus (from Scale) |
Price | Contact Us | Contact Us |
Multi-Location Inventory Tracking | ✓ | ✓ |
Bin-Level Inventory Tracking | ✗ | ✓ |
Inventory Sync across Multiple Channels | ✗ | ✓ |
Single Order Picking | ✓ | ✓ |
Batch Order Picking | ✓ | ✓ |
Wave & Zone Picking | ✗ | ✓ |
Guided Picking | ✗ | ✓ |
Cycle & Bulk Counting | ✗ | ✓ |
Automatic Inventory Adjustments | ✗ | ✓ |
Dispatch Management | ✗ | ✓ |
Bundle Product Fulfillment | ✓ | ✓ |
Returns Receiving | ✗ | ✓ |
Partial & Full Return Handling | ✓ | ✓ |
Barcode-Based Return Confirmation | ✓ | ✓ |
Role-Based Access Management | ✗ | ✓ |
How to Change Your Plan
Log in to your OTO dashboard.
Click OTO Modules in the left sidebar.
Review the available plans and their features at the top of the page.
Click Upgrade Now, Downgrade, or Book a Call (for Enterprise) depending on your needs.
You can also click Compare Plans to see a detailed side-by-side comparison of all features.
Frequently Asked Questions
Can I try OTO before committing to a paid plan?
Yes! The Free plan gives you access to core shipping features with no time limit. You can upgrade to a paid plan whenever you're ready.
What happens if I exceed my monthly shipment limit?
If you ship more than your plan's included monthly shipments using your own contracts, additional shipments are charged at the extra cost per shipment rate for your selected tier. The extra cost decreases as you choose higher shipment tiers. For example, the Starter plan's default tier (50 shipments) charges 1.80 SAR per extra shipment, while the 1,000-shipment tier charges only 0.50 SAR. Shipping with OTO rates is always unlimited.
Can I change my shipment volume tier without changing my plan?
Yes! Each paid plan offers multiple shipment volume tiers. You can increase or decrease your tier from the dropdown on the OTO Modules page. A higher tier gives you more included monthly shipments and a lower extra cost per shipment, while adjusting your monthly subscription price accordingly.
Can I switch plans at any time?
Yes, you can upgrade or downgrade your plan at any time from the OTO Modules page in your dashboard.
What does 'Ship with OTO Rates' mean?
OTO has negotiated discounted shipping rates with over 15 courier companies. When you ship using these OTO rates, there is no monthly shipment limit - it is unlimited on every plan.
How does COD settlement work?
When you use Cash on Delivery (COD), OTO collects the payment from the courier and transfers it to you. Free and Starter plans receive settlements every 14 days, while Scale and Pro plans receive them every 7 days. Enterprise plans have custom settlement terms.
Can I activate modules that are above my plan level?
Modules are tied to specific plan tiers. To access a module that requires a higher plan, you will need to upgrade your plan first. However, add-ons (OTO FLEX and OTO PACK) can be purchased separately within their minimum plan requirements.