- Q1: How do I integrate a sales channel with OTO?
- A1: Go to Integrations or Sales Channels in your dashboard.
Select the platform you want to connect.
Follow the setup instructions, which may include:
API keys
App installations
Test the integration to ensure orders sync correctly.
- Q2: What are the advantages of integrating my sales channel with OTO?
A2: Advanatages are:- Automatic Order Sync: Orders placed on your store are synced directly with OTO for shipping.
- Streamlined Fulfillment: Reduces the manual effort of creating orders and processing shipments.
- Q3: What happens if an order fails to sync from my sales channel?
A4: Check the Integration Logs in your dashboard for details on the error. Common reasons for syncing issues include:Incorrect API credentials
Product details missing or mismatched
Connection timeout issues.
Q4: Why are some statuses not reflecting on my sales channel?
A4: You are kindly requested to ensure that status mapping is set up for all the statuses you want from the connected sales channel.