OTO allows shipment cancellation if there’s an issue with your order, but only before it has been handed over to the delivery company.
To cancel a shipment, please find the screenshot below, which explains how to cancel the shipment:
For more detailed steps, please visit this article.
Refund of Shipping Fees when the shipment is canceled
In most cases, shipping fees are refunded immediately after cancellation. However, for certain delivery companies, the refund may take additional time:
Aramex: Up to 14 days
Aramex International: Up to 30 days
J&T: Up to 14 Days
FedEx: Up to 14 Days
SMSA: Up to 21 days
SPL PUDO: Up to 21 days
DHL International: Up to 14 days
UPS: Up to 14 days
Skynet: Up to 14 days
Sent: Up to 14 Days
Jeebly Bullet or Same Day: Up to 14 Days
Deliver Now: Up to 14 days
Deliverist: Up to 14 days
Quiqup: Up to 14 Days
Delivery Support: Up to 14 days
Linkers express: Up to 14 days
Mrsool: Up to 14 Days
UPS: Up to 14 days
Imile: Up to 14 days
There might be other companies that require 14 days also to refund the shipping fees, usually when you cancel the shipment, in the pop-up screen, it tells how many days for the refund if applicable.
Other delivery companies: Refunded immediately after cancellation
Frequently Asked Questions
Q1: When can I cancel my shipment?
A1: You can cancel the shipment as long as it has not been picked up or handed over to the delivery company.
Q2: Why haven’t I received a refund after canceling the shipment?
A2: In most cases, this is due to the refund processing time required by certain delivery companies. Please refer to the table above for expected timelines.
Q3: How can I check if my shipping fees were refunded?
A3: You will receive a notification once the refund is processed. You can also check your transaction report for confirmation.
Here is a screenshot attached that guides you on how to navigate to confirm receipt of your refund for the canceled shipment:
Q4: Why were the fees not refunded after I canceled my shipment?
A4: Generally, shipping fees are refunded upon cancellation. However, some delivery companies may take between 14 to 30 days to process refunds.
Note: If the shipment was canceled and subsequently handed over or delivered, the fees will not be refunded.