General Feature Information
Feature Name: Cancel Shipment
Feature Overview:
The Cancel Shipment feature allows users to stop a shipment process that is no longer required or has been created in error. It is an essential functionality to avoid unnecessary costs, prevent incorrect shipments, and maintain operational efficiency.
How to Use the Feature
Step-by-Step Instructions
To Access Cancel Shipment:
1. Navigate to "Shipments" on the side menu
2. Click the "Awaiting Pickup" tab.
3. Select the shipment you want to cancel, click on the "Orders" dropdown menu, and click "Cancel Shipment".
4. After it is canceled, it moves to the pending orders tab with the status "Shipment Canceled".
5. You can select the order and create a shipment again with a different delivery company.
Troubleshooting and FAQs
Common Issues and Solutions:
Issue: Refund not immediately reflected in the wallet.
Solution: Confirm the delivery company associated with the shipment. Refund timelines are as follows:
Aramex: Up to 14 days
Fedex: Up to 14 days
Aramex International: Up to 30 days
SMSA: Up to 21 days
SPL PUDO: Up to 21 days
DHL International: Up to 14 days
UPS: Up to 14 days
Skynet: Up to 14 days
Deliver Now: Up to 14 days
Deliverist: Up to 14 days
Delivery Support: Up to 14 days
Linkers express: Up to 14 days
UPS: Up to 14 days
Imile: Up to 14 days
Other delivery companies: Refunded immediately after cancellation
FAQs:
Q: What is the Cancel Shipment feature?
A: The Cancel Shipment feature allows you to stop the shipment process for orders that are no longer needed or were created by mistake.
Q: When can I cancel a shipment?
A: Shipments can only be canceled before the delivery company picks them up. Once the shipment has been picked up, cancellation is no longer possible.
Q: What happens if I accidentally cancel the wrong shipment?
A: Cancellations cannot be undone. If you cancel a shipment by mistake, you will need to create a new shipment for the order.