General Feature Information
Feature Name: Shipment Error Logs
Feature Overview:
OTO allows you to see the error logs and correct the error if you give a shipment create order for an existing order and that shipment is not created and you receive an error.
How to Use the Feature
Step-by-Step Instructions
To Access Shipment Error Logs:
Navigate to the Settings> Logs > System Logs
Choose Shipment Error Logs tab.
A list will open and the following parameters will be listed:
ID: Id of the record.
OTO Order ID: Order number that got error.
Delivery Company: Delivery company that gave the error
URL: The endpoint from which the request is sent to the delivery company.
Error Time: Time of the error is occured.
Error: Content and details of the error
Method: In which method did the error occur? Example createShipment, createReverseShipment, cancelShipment etc.
Troubleshooting and FAQs
Common Issues and Solutions:
FAQs
Q: What should I do after identifying an error in the logs?
A: Review the details provided in the error log, including the error message and method. Use this information to investigate and correct the issue in your shipment creation process.
Q: What should I do if I cannot resolve an error based on the log details?
A: If the error persists after your investigation, contact technical support or the delivery company associated with the error for further assistance.
Q: What types of methods might generate errors visible in these logs?
A: Errors may occur in methods such as:
createShipment: When creating a shipment.
createReverseShipment: When creating a reverse shipment.
cancelShipment: When canceling a shipment.