General Feature Information
Feature Name: Pickup Request Logs
Feature Overview:
The Pickup Request Log is a feature designed to track and manage records of all pickup requests sent to delivery companies. It serves as a central repository for monitoring both successful and failed pickup requests, providing valuable insights and enabling you to troubleshoot and resolve any issues effectively.
How to Use the Feature
Step-by-Step Instructions
To Access Pickup Request Logs:
Navigate to the Settings> Logs > System Logs
Choose Pickup Request Logs tab.
A list will open and the following parameters will be listed:
Order ID: Order number that pickup request created.
Pickup ID: ID of the pickup. It is generated specifically depending on the delivery company.
Created Date: Pickup request created date.
Shipment Number: Shipment number for pickup request.
Delivery Company: The delivery company to which the pickup request was forwarded.
Message: Response from delivery company for the pickup request, which can be success, failed, or other descriptions.
Status: Status of the shipment.
Log Status: Failure or success.
Troubleshooting and FAQs
Common Issues and Solutions:
Issue: Duplicate log entries for the same pickup request appear in the system.
Solution: Retry mechanisms resending the same request multiple times due to timeouts.
FAQs:
Q:What is the purpose of Pickup Request Logs?
A: The Pickup Request Logs feature tracks and manages all pickup requests sent to delivery companies. It provides a detailed record of both successful and failed requests, enabling you to monitor performance, troubleshoot issues, and maintain operational transparency.
Q: What does the "Message" field indicate?
A: The "Message" field provides the response received from the delivery company. It can indicate success, failure, or specific details about any issues encountered during the pickup request.